Content
Digital transformation should enable organizations to innovate products and processes continually. Adoption of hybrid multicloud infrastructure provides access to the best digital tools and technologies as they emerge. Agile and DevOps practices enable developers to rapidly integrate these technologies into their applications and systems. Customers’ dependence on mobile devices drove the earliest digital transformation initiatives, transformed existing business models (for example mobile tickets and wallets) and created entirely new ones (for example, Uber). Today customers insist on doing more business through mobile apps, whether simply ordering lunch or dinner from their favorite restaurant, or managing their banking and investments.
Digital Certificate Manager
They might also see a chance to disrupt a market or industry in their favor with a new business model—or have a need to respond to a disruptive competitor. But, most importantly, companies should create a digital transformation framework and monitor improvements through tracking key performance indicators (KPIs) to see if the work produces results. Organizations also use automation, and specifically robotic process automation (RPA), to perform repetitive tasks such as bookkeeping, sending invoices, or looking up or archiving records. Unlike AI, which can learn from data and perform tasks more accurately over time, RPA is limited to following processes that have been defined by a user or programmer. They plan their mornings knowing their phones tell them exactly how long it takes to drive to work, and their evenings knowing they can meet the food delivery driver at their door. They ignore customer service call center hours, knowing they can get answers 24/7 from a chatbot.
The Korean manufacturing business conglomerate understood that even one successful cybersecurity attack might have devastating consequences. Its Doosan Digital Innovation (DDI) group consolidated multiple regional security operation centers (SOCs) to a unified, global SOC to streamline its security posture and deployed AI-based pattern matching. Customer experience, or CX, is the sum of customers’ perceptions resulting from all their interactions with a business or brand—online, in-store and in day-to-day life. Organizations are incorporating digital innovation into their products, and into the way their products are developed, produced and delivered. Whether you choose to customize pre-built apps and skills or build and deploy custom agentic services using an AI studio, the IBM watsonx platform has you covered. Blockchain is a distributed, permanent and immutable ledger or record of electronic transactions.
Digital transformation domains
Seeing the US’ only tennis major in person is an amazing experience, but not every tennis fan can make it to New York. The US Open wanted to ensure that the 15 million-plus fans could experience the tournament’s hundreds of matches through the US Open app and website. The US Open used generative AI models to turn more than 7 million tournament data points into digital content that gave fans more context about plinko game the matching being played. Process optimization can help organizations lower costs, reduce waste (time, effort and materials), make better use of human capital, and help all stakeholders make smarter decisions faster. The digital certificate contains specific pieces of informationabout the identity of the certificate owner and about the certificationauthority. Find out how IBM uses AI to help the Recording Academy deliver improved digital fan experiences and better service to its members.
AI and machine learning enable a computer or machine to mimic the capabilities of the human mind. AI learns from examples, recognizes objects, makes decisions and quickly processes large tasks. Generative AI applications can answer customer service inquiries, deliver content on demand, and perform other activities automatically and without human intervention, freeing employees for higher-value work.
Digital transformation technologies
The most obvious examples involve the embedding of digital technology into everyday products that meet customer needs. A digital certificate is an electronic credential that you can use to establishproof of identity in an electronic transaction. There are an increasing number of uses for digitalcertificates to provide enhanced network security measures. Many IBM iplatforms and applications, such as FTP, Telnet, HTTP Server provide TLS support to ensure dataprivacy.
The original digital transformation enabler, cloud computing enables organizations to use the latest IT technologies, boost efficiency and scale with demand while managing costs. Customers count on these and scores of other digital innovations, and they are ready to count on new ones. Successful digital transformation positions organizations to anticipate and deliver the next innovations and experiences customers will want. Today customers expect to be able to conduct their business, do their work and live their lives by using the latest technology advances. They expect this ability from wherever they are, anytime they want, by using the device of their choice and with all the supporting information and personalized content they need close at hand. If public keys are sent directly by their owner to another entity, there is a risk that the message could be intercepted and the public key substituted by another.
Processes
AI also enables personalization on demand and at scale across marketing, customer service, sales and other areas of a business. Digital transformation has created many ways organizations can partner with each other to serve customers. The rise of business ecosystems, driven by APIs and other advanced technologies and a growing interconnectedness between noncompetitive companies. For example, an email provider can create a marketplace where users can connect their task management software or customer relationship management (CRM) provider.
